1. General Definitions
- "We", "Us", "Our", "Refaq" refers to Refaq Holding, the owner of the Refaq.ai platform.
- "You", "Your", "User" refers to any individual who accesses and uses the Refaq.ai platform, including both mentors and mentees.
- "Mentor" refers to any User who offers professional guidance and services through the platform.
- "Mentee" refers to any User seeking career or skill development advice through the platform.
These terms apply in conjunction with our Privacy Policy, which explains how we handle your personal information.
2. Purpose of Refaq.ai
The Refaq.ai platform connects Mentees with Mentors for career guidance, skill development, and professional advice through scheduled mentorship sessions ("Mentorship Sessions"). The platform may also allow Users to communicate via private messaging, but we remind you that online transmissions may not always be secure.
We do not control the individual contracts between Mentors and Mentees, and our role is limited to facilitating these connections through the platform.
3. Mentor and Mentee Relationships
By engaging in a Mentorship Session, you form an agreement directly between the Mentor and the Mentee. Refaq.ai is not responsible for the quality of advice or guidance provided, nor does it vet the credentials or experience of Mentors. Users must exercise their own judgment when choosing to engage with others on the platform.
Mentors are responsible for maintaining the confidentiality of any information shared by Mentees during sessions. Any information, advice, or guidance given by the Mentor during the session may be freely used by the Mentee for their personal or professional growth, with no further obligation to the Mentor beyond the agreed fee.
4. Fees and Payment
- Mentees: You may be required to pay a fee to book a Mentorship Session. The fee ("Session Fee") will be specified at the time of booking and must be paid through the Refaq.ai platform.
- Mentors: If you charge a Session Fee, a percentage of the fee will be retained by Refaq.ai as a commission ("Commission"). This commission covers our platform services and transaction fees. All payments and fees are processed through third-party payment providers. We are not responsible for any delays or errors in payment processing.
If a Mentee is dissatisfied with a Mentorship Session, they may request a refund by contacting us. Refunds are issued at our discretion and are subject to review.
5. Cancellation and Refund Policy
Both Mentees and Mentors can cancel sessions in accordance with our Cancellation Policy, which outlines under what circumstances refunds or rescheduled sessions may be permitted. Repeated cancellations or no-shows may lead to account suspension.
6. Registration and Account Management
To use Refaq.ai, you must create an account and provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials. You may only create one account, and your account is personal to you.
We reserve the right to suspend or terminate accounts that violate these terms or engage in illegal or fraudulent activities. You can delete your account at any time by contacting our support team.
7. Acceptable Use Policy
When using the Refaq.ai platform, you agree to:
- Not engage in any illegal activities, including but not limited to fraud, harassment, and defamation.
- Not use the platform to spread false or misleading information.
- Not infringe on the intellectual property rights of others.
If you post content or communicate through the platform, you grant Refaq.ai a non-exclusive, royalty-free license to use, modify, and distribute your content as necessary to operate the platform.
8. Intellectual Property
All materials on the Refaq.ai platform, including text, graphics, logos, and software, are the intellectual property of Refaq.ai and/or its licensors. Users may not republish, reproduce, or redistribute any materials from the platform without prior consent.
9. Limitation of Liability
Refaq.ai provides the platform "as is" and does not guarantee uninterrupted or error-free service. We are not liable for any losses resulting from the use of the platform, including loss of data, profit, or business opportunity. Our liability for any claim related to the platform is limited to the amount you have paid in connection with our services in the preceding 12 months.
10. Third-Party Links and Content
The Refaq.ai platform may include links to third-party websites or services. We are not responsible for the content, policies, or actions of third parties. If you choose to follow links to third-party websites, you do so at your own risk.
11. Changes to the Platform and Terms
We may modify the functionality of the Refaq.ai platform or these Terms of Service at any time to reflect new features, legal requirements, or business practices. Changes will be communicated to you through the platform. Continued use of the platform signifies your acceptance of the updated terms.
12. Governing Law
These terms are governed by the laws of Saudi Arabia, and any disputes arising from these terms will be resolved in the courts of Saudi Arabia.
13. Contact Information
If you have any questions about these terms, please contact us at help@refaq.ai
مؤسسة احمد محمد جمعان الغامدي لالتصاالت و تقنية المعلومات